Find Answers Quickly to Frequently Asked Questions!
Are you available and what are your prices?
This is usually the first question mark of the day. We would love to photograph your moments, not just based on competitive prices and schedule flexibility, but because you want us to be there! -- for our style, quality, service, and unique connection. You may inquire availability and investment at the following email address: [email protected]
Kindly allow 24-48 hours for an email response. If you require information sooner, you are free to connect with us via phone at (242) 544-7213
How can we book your services?
Once you've received an email that confirms availability, the next step is to secure the date by completing applicable forms, and fulfilling a 50% retainer fee based on your total investment.
What forms of payment do you accept?
Forms of accepted payment are as follows:
Pay Pal (6% transaction fee)
Credit Card (7.5% transaction fee)
What is the best time of day for a portrait session
Sessions are usually scheduled in the morning or evening, with consideration to sunrise and sunset times. For one hour sessions, suggested morning start times are usually within two hours of sunrise; suggested evening sessions are about an hour before sunset. However, there are exceptions for those traveling on cruise ships as we consider docking and departing times. In addition, there is consideration to those with babies and toddlers as we are mindful of napping and eating schedules. It's all about the babies! Click here for photo samples of different times of day.
How do we decide on a location?
One of our goals is to make the photo-related process as easy as possible, which includes meeting you where you are. Whether you are staying at venues such as Melia Nassau Beach Resort, Atlantis, One and Only Ocean Club, we will find the most beautiful and convenient location for you. Private resorts usually implement a location fee for wedding ceremonies and private events, but small portrait sessions do not require a fee once the location is available.
If you are visiting on a cruise, the nearest public beach is Junkanoo Beach, which is about a 10-15 minute walk. Or a public access beach on Paradise Island, which is about 5 minutes via taxi.
What if it rains?
This may be the most dreadful thought as people think about their destination event, but don't worry --you're in The Bahamas! This is a stress-free zone. If you book your destination wedding or event at a private resort, there is usually a co-ordinator assigned to your event, and will secure a weather back-up for you. At Cay Focus Photography, we are unable to shoot during heavy rains as it may damage our camera equipment, however, we try to be as flexible as possible. If we have room to reschedule a small portrait session, we will take that into consideration. If not, we will find an indoor location for you to have a wonderful and beautiful portrait session.
How many images can I expect?
We strongly believe in quality over quantity any day. Receiving a lot of images sounds nice, but receiving great images is nice. There is usually an estimated 50 per hour as we consider logistics throughout the shoot. However, there may be more or less depending on the flow of events and sessions.
How will my images be delivered and when can I expect them?
High resolution Jpeg Images are delivered via email with a private link and password. Depending on your selected package, you will either receive a view-only gallery or a digital download gallery. Portrait and event photography has an estimated 2 week turn around period. Wedding photography has an estimated 3-4 week turn around. If your package includes a photo album, once you have selected the appropriate number of photographs and submitted it to our email address, the design, print and delivery will be an estimated 4-6 weeks.
Will my photos be edited?
Absolutely! All photos from your session will be submitted for our editing process. They will undergo a culling and basic color correction process using Lightroom 5 as our primary editing program. The following may either make you happy or sad: no image on our website is "photoshopped". We try to create a system of "getting it right in camera" and applying minimal editing to enhance the photo. If advanced editing is requested, we will examine the request and process images in-house if possible. There may be an additional charge for retouching/advanced edits.